Contact Information
TO DEVELOPERS/QA/OLC:
If the course has a TA, either:
- Include TA contact info OR
- Include the following message (in the Instructor and TA row, in the Contact Details cell as the last item):
"The TA will be assigned during the first week of class and this information will be provided through the Announcements widget on the Course Home page as it becomes available. Please check the announcements regularly."
When including a third-party tool in the instructor row under the Who and Why column, use the format “Questions about X” or “Questions about X, Y, and Z”.
If the course uses Adobe Connect:
- Add a row before the Technical Support row
Online Rooms/Adobe Connect Support
- Questions about Online Rooms/Adobe Connect
|
ist-ac@uwaterloo.ca
Include your full name, WatIAM user ID, student number, course name and number, quiz/assignment name, and any other relevant details.
For instructions on how to use Online Rooms/Adobe Connect, see Adobe Connect Help. |
If a course uses another third party tool:
- Add a row before the Technical Support row
Announcements
Your instructor uses the Announcements widget on the Course Home page during the term to communicate new or changing information regarding due dates, instructor absence, etc., as needed.
You are expected to read the announcements on a regular basis.
To ensure you are viewing the complete list of announcements, you may need to click Show All Announcements.
Discussions
A General Discussion topic* has also been made available to allow students to communicate with peers in the course. Your instructor may drop in at this discussion topic.
Contact Us
| Who and Why | Contact Details |
|---|
Instructor and TA
- Course-related questions (e.g., course content, deadlines, assignments, etc.)
- Questions of a personal nature
|
Post your course-related questions to the Ask the Instructor discussion topic*. This allows other students to benefit from your question as well.
Questions of a personal nature can be directed to your instructor or your TA.
Instructor: [First Name] [Surname]
qqqq@uwaterloo.ca
+1 519-888-4567 ext. xxxxx
Office hours: 9:00–11:00 AM, MWF
TA: [First Name] [Last Name]
tttt@uwaterloo.ca
Your instructor checks email and the Ask the Instructor discussion topic* frequently and will make every effort to reply to your questions within 24–48 hours, Monday to Friday. |
Technical Support,
Centre for Extended Learning
- Technical problems with Waterloo LEARN
|
learnhelp@uwaterloo.ca
Include your full name, WatIAM user ID, student number, and course name and number.
Technical support is available during regular business hours, Monday to Friday, 8:30 AM to 4:30 PM (Eastern Time).
LEARN Help Student Documentation |
Learner Support Services,
Centre for Extended Learning
- General inquiries
- WatCards (Student ID Cards)
- Examination information
|
Student Resources
extendedlearning@uwaterloo.ca
+1 519-888-4002
Include your full name, WatIAM user ID, student number, and course name and number. |
*Discussions can be accessed from the Course Home page by clicking Connect and then Discussions on the course navigation bar.