Contact Information


Your instructor uses the Announcements widget on the Course Home page during the term to communicate new or changing information regarding due dates, instructor absence, etc., as needed.

You are expected to read the announcements on a regular basis.

To ensure you are viewing the complete list of announcements, you may need to click Show All Announcements.


General Discussion topic* has also been made available to allow students to communicate with peers in the course. Your instructor may drop in at this discussion topic.

Contact Us

Who and WhyContact Details
  • Course-related questions (e.g., course content, deadlines, assignments, etc.)
  • Questions of a personal nature
  • Questions about SmartBook
Post your course-related questions to the Ask the Instructor discussion topic*. This allows other students to benefit from your question as well.

Questions of a personal nature can be directed to your instructor.

Instructor: Dr. Olivia Mesta

Your instructor checks email frequently during working hours (8:30 AM to 4:30 PM) and will make every effort to reply to your questions within 24–48 hours, Monday to Friday.

If you encounter any problems with the SmartBook Practice Quizzes, please try again later or contact McGraw-Hill Technical Support.

Technical Support,
Centre for Extended Learning
  • Technical problems with Waterloo LEARN 

Include your full name, WatIAM user ID, student number, and course name and number.

Technical support is available during regular business hours, Monday to Friday, 8:30 AM to 4:30 PM (Eastern Time).

LEARN Help Student Documentation
Learner Support Services,
Centre for Extended Learning
  • General inquiries
  • WatCards (Student ID Cards)
  • Examination information
Student Resources
+1 519-888-4002

Include your full name, WatIAM user ID, student number, and course name and number.

*Discussions can be accessed from the Course Home page by clicking Connect and then Discussions on the course navigation bar.